Privacy & Terms

Customer Information:

WHAT: We collect our customers’ names, email, shipping and billing addresses, payment details, phone number, IP address, and information about orders you initiate.

WHEN: This information is collected when you begin the checkout process, go through the checkout process and make a purchase, sign up for email newsletters.

WHY: 

  • This information is used to process orders, screen for fraudulent transactions, authentication, and payments.
  • This information can also be used by Shopify (the ecommerce platform service used by Cupcakethreads) for other stores that use the same platform for automated checkouts and other protective services from fraudulent transactions in other stores.

Refunds & Returns:

We will make sure that you are satisfied with your purchase. If you receive an order that you are not satisfied with, please email merchsupport@heycupcake.com. Give as many details about the situation as you can. Please include photos to support your claim. We will be sure to remedy the issue in a timely manner. Returns will not be accepted after 30 days the order is placed. 

Questions:

For all questions and general inquiries, please email merchsupport@heycupcake.com.